Privacy policy
Your privacy is important
We believe that protecting data privacy paramount. This privacy notice discloses the privacy practices for EarthX. In general, we collect very little personally identifiable information about you and store it securely. While we may share analytic data with service providers and partners, this never includes personal information about your identity, like your name, email or phone numbers. In cases where we use third-party services, we ensure that they follow privacy best-practices.
Information Collection, Use, and Sharing
We do not collect or store any personal information about you, except what you voluntarily provide through EarthX applications and services or through direct contact. We occasionally use third-party services like to help us provide and improve our service. We transfer personal information about users to third parties only with strict adherence to all data protection regulations. We do collect IP addresses of devices accessing our services in our server logs, as well as information like internet domains, the date and time of a visit, and the pages accessed on EarthX applications. This information is used solely for diagnostic and analytic purposes in order to improve the services we provide.
Payment Information
Payment information is required for some EarthX services, and may include your name, address, and credit card information. This information is used solely for billing purposes by our PCI-certified payment provider, Stripe. Your credit card information is encrypted and transmitted to Stripe securely via HTTPS. You can learn more about Stripe's security practices here.
Your credit card details are never stored on EarthX systems, and no one at EarthX can access them. A few privileged members of the EarthX team have access to your credit card's expiration date to ensure your payment information remains valid.
Mobile Location Information
When a mobile application uses EarthX technology, it may send us location and usage data, such as search requests, along with an ephemeral ID. We use this data to improve and provide our maps and other services. We do not connect this data to personal information about you, such as your name, email address or phone number. We may share aggregated location data with developers building on EarthX technology. Your personal information is not used or otherwise involved in either of these scenarios. Although we never connect such data to individuals' identities, we're committed to ensuring users understand and can control the collection and sharing of anonymous location information. We require all developers to obtain their users' affirmative express consent before accessing the user's location, to disclose in their privacy policy that location and usage data will be shared with EarthX, and to allow users to easily opt out of location data sharing.
Law Enforcement and Transparency
We require a subpoena or court order to provide non-content user information to law enforcement, like your name, means of payment, and length of service. We will only disclose user content, including maps or data stored, or location information, in response to a probable cause search warrant. If we have a good faith belief that there is an emergency involving the danger of death or severe physical injury, we may also provide the limited information necessary to prevent that harm, if we have it. If we are ever forced to share your information, we'll notify you with the full details of the request before we disclose it unless legally prohibited by law or court order. EarthX has never received a national security letter, FISA court order, or any other classified request for user information. If we ever receive such a request, we will review it carefully and make sure it follows the law. If we believe a request is overly broad, we will seek to narrow it.
EU Data Protection
EarthX is certified with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Although the European Court of Justice struck down the safe harbor in October 2015, EarthX continues to abide by the processes and practices that we implemented under the safe harbors, and we stand ready to rapidly implement new data transfer framework to replace Safe Harbor processes and practices, as European authorities provide further guidance.
In addition, where relevant, and in accordance with national requirements, our development team, which includes all analysts, engineers and testers, will implement controls, training and monitoring to ensure quality and security of data in accordance with the Data Protection Act (DPA).
Contact Us
We'd love to hear any questions, concerns or feedback you might have about this privacy policy. If you have suggestions for us, let us know at contact@earthx.com.